|
FAQ
How do I find you in Faro airport?
Where do I return the car in Faro airport?
Who and how many can drive the car?
What is included in standard rental?
What options are there to the standard contract?
Can I get a baby / child seat?
Can I get a roof rack?
How and when do I pay?
Do I need to pay a deposit at reservation?
Do I need to pay a deposit when I collect the car?
Can I drive to Spain with the car?
What do I do in In case of an accident?
In what condition must I return the car?
What kind of service can I expect from you?
Pick up in Faro airport
At the airport you will be met in the arrivals area by a representative of YOR
car hire-Young Original caR hire. Please look out for someone with a sign with your
name. As you come through the sliding doors from baggage reclaim please follow the barrier round to your
left. Ahead of you and to your right you will see the car hire reps waiting area (in front of the police
station). If you do not see the airport rep as you come out of the arrivals area he may be with another
client. He has a mobile phone and you may call him on 96 56 56 765 or 96 51 00 284. There is a public phone
near the arrivals area. YOR do not have a desk in the airport.
You may alternatively, between 09.00 and 19.00, call the free phone number shown below and the YOR office
staff will call the airport rep for you. Please note that mobile phones on roaming services may not call
free phone services and that you may need to dial a national code to call Portuguese numbers (00351).
The car will be on our car park at airport car park number 4 Row G. On leaving the front of the terminal
building please cross the road and the pay car park in front of you. Our car park is across the road on the
far side of the pay car park about 200 meters from the terminal building. If you have a trolley you may
wish to follow the road to your right around the edge of the car park. Return to top.
Drop off Faro airport
When returning the car to Faro airport please park it on the car park from where you collected it. There
is a swipe card on the sun visor to allow access to the car park. Please replace the card on the sun visor
as the airport authority charge 25 euros for replacement cards. If the rep is unable to be there to welcome
you, please leave the car unlocked with the key on top of the drivers wheel. Please rest assured that if you
do not meet the rep in the normal course, your deposit card slip will be destroyed without delay. Return to top.
Please do not leave the car on any other car park, as you will remain responsible for hire fees and our
expenses. If there has been any damage or other loss to the car please call the rep on the number above. It
is in your interest to agree the damage with him before leaving. Return to top.
Drivers
Each car may have two named drivers [minimum age is 23 years]. They will need to have their passports and drivers licence at commencement of hire and at all times when driving. Return to top.
The standard package includes:
CDW insurance with excess (this is like comprehensive in UK).
IVA (VAT).
Delivery / return at Faro airport or accommodation in the Algarve.
An additional driver.
Child seats if required.
Roof rack [only on Opel Corsa].
Unlimited mileage in Portugal.
Return to top.
Which covers everything you need to drive away.
Available as optional extras are:
Excess waiver also known in Portugal as super CDW.
Further drivers.
Insurance to drive to Spain.
Person accident insurance PAI
Return to top.
Child safety
If you are using YOR's child seats please bring a towel or other cover to help them keep the child seats
clean for the next clients children. The child seats YOR have are standard forward facing child seats
generally suitable for children from 6 months to 2 and a half years. They also have booster cushions for
older children. Where parents are concerned as to the suitability of the seats YOR provide, we recommend
they bring own seats. Return to top.
Roof rack
To assist in fuel economy modern cars are of very lightweight construction. As a result of much damage
caused by clients over-loading roof racks we now only fit roof racks to the Opel Corsa. You are responsible
for what you carry on the roof rack and for any damage that it may cause to the car. We ask you to take
great care. Clients should supply their own tie-downs suitable for the baggage they intend to carry. Return to top.
Deposit
There is a returnable deposit of 50 euro against the satisfactory return of the car,
If you pay cash for the hire of the car you will be asked to pay the 50 euro and excess deposit. Return to top.
How and when do I pay
Hire charges are payable on collection of the car by cash or card.
If you pay by credit card we ask you to complete a card slip as security for the amount of the deposit and
excess. This is however not submitted to the bank unless there is a claim, so in the normal course you will
not actually pay a deposit for either the excess nor the 50 euro. At the end of the hire, the slip is
returned to you and you should destroy it without delay. Return to top.
Reservation deposit
YOR do not ask for a reservation deposit so you will not need to expose your credit card details over the
Internet. Return to top.
Spain
The hire includes unlimited mileage within Portugal. If you wish to go to Spain you will need a bail bond
and green card from our insurers. There is a charge of 50 euro for this. Return to top.
In case of an accident
Should you have an accident or the car is broken into or any other event that requires a claim on the
insurance you must call the police and get an incident report number. Without this the insurance will not
pay the claim and it is your responsibility to obtain the police report number and deliver it to us. If you
have any difficulties with this please do not hesitate to call the office and we will be happy to help.
Please call the YOR office to report any loss or damage even if the car remains driveable. Return to top.
Return condition of vehicle
At the end of the hire please return the car with the same amount of petrol as at the start of the hire.
The nearest petrol station is approx 3 km. from the airport. Follow the airport approach road until you
join the main Faro road. There are petrol stations in both directions approx 1 kilometre beyond the road
junction. Please note that there are no petrol stations on the motorway along the Algarve and you should
take the opportunity to fill up at the petrol station mentioned above. Returning to the airport there is no
accessible petrol station on the motorway or the approaches to the airport. We recommend that you call at a
petrol station at the start of your journey. It is for this reason that YOR do not operate a full tank
policy. Return to top.
Our service
We seek to provide a service, which balances providing the core, needs of our clients with affordable
pricing. Clients feedback is an important contribution to providing the service that the clients require
and we are always happy to receive your comments.
May we take this opportunity of wishing you a pleasant trip to the Algarve.
We reserve the right to alter or change the conditions on our website or confirmation letter without prior
notice. Return to top.
|
