How do I find you in Faro airport?
How do I find you in Lisbon airport?
Where do I return the car in Faro airport?
Who and how many can drive the car?
What is included in standard rental?
What is not included - Pick-up at A drop off at B?
Do I have to pay for a full tank of petrol?
What options are there to the standard contract?
Can I get a baby / child seat?
Can I get a roof rack?
What is NOT covered, even with excess insurance?
How and when do I pay?
What is PAI and the benefits
Do I need to pay a deposit at reservation?
Do I need to pay a deposit when I collect the car?
Can I drive to Spain with the car?
What do I do in In case of an accident?
In what condition must I return the car?
What kind of service can I expect from you?
Do all cars have a working radio/K7 player fitted? Yes!
What is the charge for a 3rd driver? 15 euro
What if the car have a break-down?
Can I get a car in Lisbon and leave it in Faro or Porto?
I have a Gold Visa, can I decline CDW insurance?
What if I discover a problem with the car?

Pick up in Faro airport
At the airport you will be met in the arrivals area by a representative of YOR car hire & transfers. As you come through the sliding doors from baggage reclaim please follow the barrier round to your left. Pass the police station and coffee bar. To your left you will find a car hire reception desk with a yellow and black YOR sign amongst others...

If you do not see the YOR rep at the desk he may be with another client. Please give him a few minutes. He has a mobile phone and you may call him on;
[00 351] 96 9777 854
[00 351] 96 9787 039
There is a public phone near the arrivals area.
Please also see the photo description: Faro airport

The car will be on our car park at airport car park number 4 Row H. On leaving the front of the terminal building please cross the road and the pay car park in front of you. Our car park is across the road on the far side of the pay car park about 200 meters from the terminal building. If you have a trolley you may wish to follow the road to your right around the edge of the car park.Return to top.

Drop off Faro airport
When returning the car to Faro airport please park it on the car park from where you collected it. If the rep is unable to be there to welcome you, please leave the car unlocked with the key on top of the drivers wheel. Please rest assured that if you do not meet the rep in the normal course, your deposit card slip will be destroyed without delay. Return to top.

Please do not leave the car on any other car park, as you will remain responsible for hire fees and our expenses. If there has been any damage or other loss to the car please call the rep on the number above. It is in your interest to agree the damage with him before leaving. Return to top.

Drivers
Each car may have two named drivers [minimum age is 23 years]. They will need to have their passports and drivers licence at commencement of hire and at all times when driving. There is no maximum age. Return to top.

The standard package includes:

CDW insurance with a low excess (this is like comprehensive in UK).
IVA (VAT).
Delivery / return at Faro airport or accommodation in the Algarve* (*Algarve min. 1 week rental)
An additional driver.
Child seats if required.
Roof rack [only on Opel Corsa].
Unlimited mileage in Portugal.
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Which covers everything you need to drive away.

Available as optional extras are:

Excess waiver also known in Portugal as super CDW.
Further drivers.
Insurance to drive to Spain.
Person accident insurance PAI
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Paid delivery / drop off:
Drop-off Faro to or from Lisbon: 100 euro -
Faro to or from Porto Lisbon/Porto: 125 euro
Delivery in Lisbon / Porto airport: 50 euro
Delivery in Lisbon / Porto area: 50 euro
Delivery in Faro airport: free.
Delivery or pick-up in the Algarve: free for bookings of 6 days or more.
Delivery/pick-up charges (bookings for less than 6 days);
Zone 1: Vilamoura, Albufeira, Carvoeiro= 15 Euro
Zone 2: Alvor,Portimao, Lagos, Tavira= 25 euro
Zone 3: Sagres, 45 euro.
Night delivery (rental agreement made between 23 - 7 h) = 12 Euro per rental.

Full tank policy
We do not operate a full tank policy. We recommend that you call at the petrol station in the airport, open 24/7, before the start of your journey.

At the end of the hire please return the car with the same amount of petrol as at the start of the hire.
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Child safety
If you are using YOR's child seats please bring a towel or other cover to help them keep the child seats clean for the next clients children. The child seats YOR have are standard forward facing child seats generally suitable for children from 6 months to 2 and a half years. They also have booster cushions for older children (6-7 year). Where parents are concerned as to the suitability of the seats YOR provide, we recommend they bring own seats. Return to top.

Roof rack
To assist in fuel economy modern cars are of very lightweight construction. As a result of much damage caused by clients over-loading roof racks we now only fit roof racks to the Opel Corsa. You are responsible for what you carry on the roof rack and for any damage that it may cause to the car. We ask you to take great care. Clients should supply their own tie-downs suitable for the baggage they intend to carry. Return to top.

What is not covered even with excess insurance
Damage to wheels and tires, glass, keys and locks.
Damage to the underside of the car due to negligent or off road use.
Damages from deliberate violation of the terms and conditions of the rental agreement or gross negligence.
Further a police report is always requested for the insurance to cover, no matter the circumstances of the accident / damage to the car.
These are standard car rental conditions.
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Deposit
Whether you pay by credit card or in cash we ask you to complete a credit card slip as security for the amount of the insurance excess for your car group. The slip is not submitted to the bank unless there is a claim, so in the normal course you will not actually pay a deposit. At the end of the hire the credit card slip is returned to you and you should destroy it without delay.
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How and when do I pay
Hire charges are payable on collection of the car by cash or credit card.
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What is PAI and what are the benefits
Personal Accident Insurance ("PAI") is an option that provides the benefits shown below in the event of accidental death or accidental injury to a renter and passengers occurring during the rental of a vehicle. If this optional coverage is purchased by a renter, the renter is covered twenty-four hours a day for all accidents, whether the renter is actually in the vehicle at the time of the accident. Passengers in a vehicle are only covered for accidents occurring while they occupy the vehicle.
Benefits:

Renter / Each Passenger
Accidental death: euro 100,000 / euro 10,000
Accident Medical Expense up to: euro 1,000 / euro 1,000
Accident Ambulance Expense up to: euro 100 / euro 100
Total benefits for any one accident are limited to an aggregate of: euro 125,000.
Benefits are payable in addition to any other coverage available.
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Reservation deposit
YOR do not ask for a reservation deposit so you will not need to expose your credit card details over the Internet. Return to top.

Spain
The hire includes unlimited mileage within Portugal. If you wish to go to Spain you will need a bail bond and green card from our insurers. There is a charge of 50 euro for this. Return to top.

In case of an accident
Should you have an accident or the car is broken into or any other event that requires a claim on the insurance you must call the police and get an incident report number. Without this the insurance will not pay the claim. It is your responsibility to obtain the police report number and deliver it to us. If you have any difficulties with this please do not hesitate to call the office and we will be happy to help. Please call the YOR office to report any loss or damage even if the car remains driveable. Return to top.

Return condition of vehicle
At the end of the hire please return the car with the same amount of petrol as at the start of the hire. You'll find a petrol station in the airport open 24/7 Return to top.

Our service
We seek to provide a service, which balances providing the core, needs of our clients with affordable pricing. Clients feedback is an important contribution to providing the service that the clients require and we are always happy to receive your comments.

May we take this opportunity of wishing you a pleasant trip to the Algarve.

We reserve the right to alter or change the conditions on our website or confirmation letter without prior notice. Return to top.

Lisbon airport
Our Partner in Lisbon is AUSOCAR - they will be waiting in the arrivals area
just outside custom carrying a board with your name. Return to top.

Break down
All cars have 24hr breakdown recovery throughout Portugal, if a car breaks down please call YOR who'll assist you with the insurance company, please have contract and car documents ready when calling. Return to top.

I have a Gold Visa, can I decline CDW insurance?
The advertised rates includes CDW (Insurance with a low excess ie. 400 euro for group B, C & D), if you take the supplementary "SuperCDW" at 6 euro/day you don't pay any excess in case of an accident. Payment with a VISA GOLD card may give the same cover as the Super CDW but please check with your card issuer.

What if I discover a problem with the car?
Please call YOR immediately if you discover a problem with the car or are unhappy about it, a replacement will be arranged. We can not accept complaints about the cars once the rental period has ended.

*Note: These terms & conditions may change at any time without prior notice.

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